Executive Search Blog

Our executive search blog offers expert insights into a range of recruitment and business topics.

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How to Choose the Best Executive Search Firm for Hiring a Customer Success Leader
Oakstone International Oakstone International

How to Choose the Best Executive Search Firm for Hiring a Customer Success Leader

Hiring a Customer Success (CS) leader is a pivotal moment for any SaaS company, especially if you're in a high-growth phase.

This person will act as a bridge between your product and your customers. They'll influence retention, expansion, advocacy, and cross-functional cohesion. The wrong hire can damage key accounts. The right hire can shift your NRR curve in the right direction.

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Scaling Your SaaS GTM Team Effectively
Oakstone International Oakstone International

Scaling Your SaaS GTM Team Effectively

Constructing a resilient Go-To-Market (GTM) team is imperative for maintaining competitiveness and fostering sustainable growth in any technology company. The GTM team is pivotal in creating strategies for reaching and engaging customers; however, scaling this team effectively can present its own challenges.

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The Evolution of Customer Success in 2024
Oakstone International Oakstone International

The Evolution of Customer Success in 2024

It's not merely a buzzword; Customer Success is gaining a fundamental shift in how businesses approach relationships. As we delve into Gartner's predictions for 2024, it becomes increasingly evident that customer success is not just a trend but a strategic imperative for organisations across industries.

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