Customer Success Recruitment Specialists

Building high-performing Customer Success teams for SaaS & AI companies.

Customer Success Recruitment for Scaling SaaS Companies

We work closely with high-growth Software-as-a-Service (SaaS) and AI companies to understand their product, market, and technical requirements, enabling us to identify and attract top-tier Customer Success talent, from VP’s to Executives. Whether you are scaling rapidly or entering new markets, we provide tailored support to ensure your Customer Success teams are built for impact, with individuals who can drive value in both customer engagements and internal collaboration.

Connect with a Customer Success Recruitment Expert
Oakstone team in the office

Why Choose Our Customer Success Recruitment Services?

Industry Expertise

Oakstone International has been growing customer success teams since 1995. We understand the unique challenges and opportunities the software industry presents; we take the time to get to know the individual companies we work with so we can identify candidates who fit your business and growth plans.

Customised Solutions

We recognise that each organisation is unique, which is why our recruitment processes are tailored to align with your specific needs and company culture, ensuring a seamless integration of new talent into your team.

Comprehensive Qualification

Save time and resources with our rigorous candidate qualification process. We evaluate not only customer success capabilities but also cultural fit, ensuring that every candidate we present has the potential to make a significant impact on your customer success team.

Hire Customer Success Talent
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Martin Moran, Advisor at One Peak Partners Growth Investors & founding member at Salesforce.com

“What sets Oakstone apart from their competitors is their ability to be clear about the remit. Oakstone won't just take on any role. They know what they are experts in. That's a differentiator. It is that level of connection; the feedback you get is consistent, it's continual. So, you always know where you are in the cycle.”

I’m Hiring

Join the SaaS companies building their Customer Success teams with us

Are you looking to grow your business with exceptional talent? Get in touch...

I’m Jobseeking

As a client-driven firm, we work exclusively for SaaS clients to find people who have a specific set of skills and experience.

However, if you would like to submit your CV, it will be passed on to our divisional directors, and we will consider you for future roles that are appropriate to your background and goals.

Submit Your CV

Customer Success FAQs

  • At Oakstone International, we’ve successfully partnered with SaaS companies around the world from emerging startups to established global leaders to build high-performing Customer Success teams across EMEA, the US, and APAC. Our experience spans every level of the Customer Success function, including VPs, Heads of, Directors, Managers, and team leaders. We’ve proudly placed Customer Success leadership talent at renowned organisations such as HiBob, Smart Communications, Neuron7.ai, and Coupa, and have also supported companies including Introhive, SoSafe, PROS, OutThink, Tealium, and Seismic in hiring exceptional Customer Success professionals who drive retention, growth, and customer value.

  • Oakstone average time from briefing to signing of contracts for Customer Success roles is 12 weeks.

  • Oakstone recently assisted HiBob recruit a VP Customer Success in the UK. You can find the full case study here.

  • Customer Success Leadership & Strategy Roles

    • Chief Customer Officer

    • VP of Customer Success

    • Director of Customer Success

    • Head of Customer Success

    • Customer Success Director

     

    Customer Success Execution

    • Customer Success Manager

    • Technical Account Manager

    • Customer Onboarding Specialist

    • Customer Support Engineer

    • Renewals Managers

    • Customer Engagement Specialist

  • VP Customer Success - HiBob (UK)

    VP Customer Success – Smart Communications (USA)

    Customer Success Director – Neuron7ai. (USA)

    Customer Success Leader – iov42 (UK)

    Senior Customer Success Manager – PROS (Germany)

    SVP Customer Success – IFS (UK)