Head of Customer Success | Candidate Testimonial

“I worked with Steve Farr at Oakstone during my recent search for a new Head of Customer Success / VP CS role, and he made the whole process feel a lot less painful than it usually is. What stood out was how genuinely he listened — not just to the job spec I was after, but to what actually mattered to me at this stage of my career. He kept communication honest and regular, even when there wasn't much new to report, which I appreciated far more than empty reassurance. He was straightforward about where things stood with each opportunity, good and bad, and never oversold a role just to keep me engaged. When it came to the process itself, Steve was sharp on prep — helping me think through how to position 20 years of B2B SaaS experience clearly and confidently, rather than just forwarding CVs and hoping for the best. That care paid off: I landed a Head of CS role that's a genuinely good fit. If you're on the market and want a recruiter who treats you like a person rather than a placement fee, I'd recommend Steve and the team at Oakstone without hesitation.”

B.C. regarding their experience with Divisional Director Steve Farr. The candidate joined BrightSG as Head of Customer Success in the UK. Via TrustPilot.

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About Bright SG

Bright provides a suite of industry-leading software solutions designed for accountants and bookkeepers across the UK and Ireland. Their vision is to power the digital practice of tomorrow, today, achieving this by delivering cutting-edge, cloud-based solutions that integrate seamlessly, streamline workflows, and enhance productivity. Since BrightSG’s inception in 2021, they have acquired and developed best-in-class solutions, all built on one essential foundation, world-class customer support that customers can depend on.