Smart Communications: Chief Information Officer

2 Nov

Smart Communications

Smart Communications™ is the only provider of a customer conversations management platform. Built from the cloud up, we help enterprises deliver SMARTER conversations across the entire customer lifecycle – and at scale – and empower them to succeed in today’s digital-focused, customer-driven world while also simplifying processes and operating more efficiently.

Founded in 1991 by Gary O’Brien
HQ London, UK. Approx 400 employees
Cloud-enabled customer communications management services (SaaS)

Search Background

Looking for a shift from someone with an engineering background to someone who had more of an information background
The founder was currently doing this role and they were looking for someone dedicated to it and who could modernise its functions.
Looking for someone to bring current market trends and expertise from data, integration, and engineering, as well as scaling.
Hiring Manager: Simon Tindall, CTO.
Exclusive Retained Agreement

Result

Sent over a shortlist of 7 profiles, interviewed 4 people and hired 1 successful candidate.
The successful candidate had a background in directing and scaling cloud operations, data, integration, and infrastructure, previously working at Nokia, Natterbox and Servicenow.
Total search process to signing took 6 weeks.